30-Day Return Policy
If you’re not entirely satisfied with your purchase from our online store, you are welcome to return it for a refund within 30 days of your purchase date.
Before You Return
Before initiating a return, it is mandatory to contact us to ensure your return is eligible.
Return Conditions
Your return must meet the following criteria:
- Contact us before returning the product.
- The item must not be damaged or defective due to misuse.
- The return request is made within 30 days of purchase.
- Products must be in new and resalable condition.
- You must have a valid reason for the return.
Required Information for Returns
When reaching out for a return, please include:
- Order number
- Proof of purchase
- Brief description of the return reason
Our return department will review the provided details thoroughly. Ensure all information is accurate, truthful, and valid.
Refund Process
- Refunds are issued to the original payment method.
- If you prefer a refund to a different payment method, please inform us. Note that we won’t cover any additional fees for alternate payment methods, which will be deducted from the refund.
- Allow up to 5 business days for the refund process post-receipt of the returned product.
- Refund timing may vary based on your bank.
Exchange Policy
- We offer exchanges subject to stock availability. If the desired exchange item is out of stock, you may have to wait or opt for a refund instead.
Reporting Damaged or Defective Items
- Despite our careful inspection, damages or defects may occur during shipping. If you receive a damaged or defective item, please try to reject the shipment or contact us within 5 days to address the issue promptly.
Guest Purchases
- Our return and refund policy also applies to purchases made without registration on our website.
Cancellations
- For cancellations, please contact us within 6 hours of your purchase to facilitate immediate action.
For any queries, please contact us at- info@jerseygoto.com